Shipping & Returns

SHIPPING POLICY

Roagi Beauty strives for excellent customer service.  We strive to ship all orders within 4-5 business days (Monday-Friday) from the time the order is placed. 

While Roagi Beauty strives to maintain its 4-5 day average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)

Roagi Beauty will ship to most physical addresses in the US. Each package is registered and has a corresponding tracking code, supplied in your customer account.

For shipping damage, wrong items or missing items, customers need to notify Roagi Beauty no later than 48 hours after the delivery date. We will re-ship your order within 4-5 business days. Please note that this is only applicable to the original shipment from Roagi Beauty to the customer and not for subsequent shipments for returns or repair.

All ship times are counted in business days only and correspond with those of our courrier.  Roagi Beauty honors all holidays honored by our preferred carrier and follows a M-S work week.

In the case where a shipment has been marked as delivered but a customer did not receive their shipment, the customer will be asked to file a claim with the courier. If the courier is unable to locate the order the customer will need to file a police report and contact Roagi Beauty. In the case where a delivery attempt was made and the customer chooses not to pay the fee, Roagi Beauty is not responsible for what happens next. It becomes the customer's responsibility to make necessary arrangements to pick up the order. Roagi Beauty is not liable, and refunds will not be offered in these cases.

In the case where the customer mistakenly put the incorrect address and shipment is returned to us, the customer is responsible to pay $5 USD for reshipment within the USA.

In the case where a customer has moved prior to item being delivered and item delivered time is within shipping time quoted, customer is responsible to pay $5 USD for reshipment. If a customer moved and shipment is outside the quoted shipment times, we will reship at no cost to the customer.

By online ordering your purchase from Roagi Beauty acknowledges that you have read and agree to these terms and conditions.

RETURN POLICY

A product must be approved by us to be able to be returned. The product must be in the exact condition it was in before shipped out.